Help centre
Frequently Asked Questions
Everything you need to know about shopping with Aalio.
Shipping
How long will it take to get my order?
<p>Prepaid orders are dispatched the same or next business day. Delivery generally takes 2–5 working days after dispatch, depending on the destination. COD orders may take extra processing time.</p>
Do I qualify for free shipping?
<p>Shipping is free on orders above ₹600 across India. A nominal shipping charge applies below ₹600.</p>
When will I receive a tracking number?
<p>You will normally receive an AWB tracking number within 1–2 days after your order is dispatched.</p>
What happens if I miss or refuse delivery?
<p>An accidentally missed delivery may be reshipped without charge. Intentionally missed or refused prepaid deliveries may incur re-shipping costs and are subject to approval.</p>
Returns
Can I return a product if there is an issue?
<p>Eligible products with shipping damage, manufacturing defects, incorrect contents, or missing items have a 7-day return or exchange window. Contact care@geeklane.in, call +91-9403891130, or use WhatsApp. An unboxing video is required for damage or missing-item verification. Approved UPI refunds are generally processed within 48 hours; other methods may take up to 7 working days after inspection.</p>
What should I do if my order arrives damaged?
<p>Record an unboxing video as evidence. If the outer package is visibly damaged, refuse delivery and contact care@geeklane.in with your order ID. Approved cases receive reverse pickup and a replacement without additional cost.</p>
How are return charges applied?
<p>When a return is not caused by damage or an incorrect product, a return shipping charge—historically ₹180 and subject to parcel size—may be deducted after inspection. The item must remain unused with original packaging and labels.</p>
Orders
Will I receive confirmation after placing an order?
<p>Yes. You should receive an order confirmation shortly after checkout. If it does not arrive within 12 hours, contact care@geeklane.in or +91-9403891130.</p>
How do I cancel my order?
<p>Contact support with your order number within 12 hours of placing the order by email or WhatsApp.</p>
Support
Who can I contact about an order problem?
<p>Email care@geeklane.in or call +91-9403891130 during support hours, Monday–Saturday from 12 PM to 6 PM.</p>
Payments
How can I pay?
<p>Major credit cards, debit cards, UPI, net banking, and cash on delivery are accepted for most locations.</p>
Is checkout safe and secure?
<p>Yes. Purchases are handled through secure, reliable payment gateways.</p>