Refund Policy

<h2>Aalio Easy Return Policy</h2><p>Aalio operates a transparent return system designed for a smooth post-purchase experience.</p><h3>Return / Exchange Window</h3><p>Eligible products can be returned or exchanged within 7 days of delivery.</p><h3>Eligibility</h3><ul><li>Unused and in original condition</li><li>Returned with all accessories and original packaging</li><li>Proof of purchase, such as order ID or invoice</li></ul><h3>Valid Reasons</h3><ul><li>Shipping damage</li><li>Manufacturing defect</li><li>Incorrect product received</li><li>Missing item (unboxing video required)</li></ul><h3>Colour and Product Variations</h3><p>Products may ship in assorted colours unless a colour is explicitly specified. Minor variations in colour, finish, or detailing may occur because of lighting, screen settings, or manufacturing batches. Returns are not accepted for colour preferences or such minor variations.</p><h3>How to Request a Return</h3><ol><li>Contact support with your order ID and phone number.</li><li>Select or explain the return/exchange reason.</li><li>Provide clear photo or video evidence of the issue.</li></ol><p>Requests without adequate proof may not be approved.</p><h3>Non-returnable Items</h3><ul><li>Personal-care items</li><li>Perishable goods</li><li>Hazardous or flammable items</li><li>Clearance or heavily discounted products</li><li>Orders through affiliate or coupon platforms</li><li>Orders placed with legacy rewards or promotional coins</li></ul><h3>Replacement and Refunds</h3><p>Replacements or exchanges begin after evidence is verified. Refunds are processed after product inspection and approval. UPI refunds are generally processed within 48 hours; other payment methods may take up to 7 working days.</p><h3>Missed or Refused Deliveries</h3><p>An unintentionally missed delivery may be re-attempted. Re-shipping intentionally refused prepaid orders is subject to approval and may incur charges.</p><h3>Need Help?</h3><p>Email care@geeklane.in, call +91-9403891130 (Monday–Saturday, 12 PM–6 PM), or WhatsApp +91-8130756678.</p>