Seven-day issue reporting window
Contact us within 7 days of delivery if an item arrives damaged, defective, incorrect or incomplete. This is an issue-based return policy and does not cover change of mind unless required by applicable law.
What to provide
Email your order number, registered phone number and clear photographs or an unboxing video showing the issue. Keep the item, accessories and original packaging until the request is resolved.
Eligibility
Approved items must be unused except for reasonable inspection and returned with all supplied accessories and packaging. Personal-care, perishable, hazardous or clearance items may be non-returnable except when defective or required by law.
Replacement or refund
After verification, we may arrange a replacement, exchange or refund. Refund timing depends on inspection and the original payment method; banks and payment providers may require additional processing time.
Start a request
Email hello.aaliostore@gmail.com with the subject “Return request” and your order number.